Terms and conditions

Airport Car Parking (Northern) Ltd in conjunction with its booking agents APH LTD outline the following procedures:

Cancellations/Amendments Procedures

If you need to amend or cancel your booking please send an email through our web site form. Please check all booking details on receipt of confirmation. APH cannot be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Terms and Conditions

Airport Parking and Hotels Limited ("APH")
Standard Terms and Conditions ("the Conditions")

This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.

1. Bookings

1.1 Bookings through the Flypark website are deemed to be made when validated on the website.

1.2 Bookings made by telephone are deemed to be made when confirmed by telesales operator.

1.3 Bookings made by post are deemed to be made when written confirmation is sent.

1.4 All services are subject to availability.

1.5 Flypark reserve the right not to accept or fulfil a booking.

2. Payment

2.1 Payment for a booking made by telephone or on our website can only be made using MasterCard, VISA, American Express, Diners Club or Switch/Maestro.

2.2 If payment by card is declined the service provider reserves the right not to fulfil your booking.

2.3 All prices are quoted in pounds Sterling including VAT.

2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

3. Cancellation

3.1 The Customer may cancel a booking up to 24 hours before commencement of the booked parking period and will receive a full refund of any parking fee or deposit paid.

3.2 A Customer who receives these Conditions within 7 working days before commencement of the booking may cancel the booking no later than 7 working days thereafter and will receive a full refund as aforesaid.

3.3 A Customer to whom Condition 3.1 applies, who cancels a booking within 24 hours of commencement of the booked parking period; or, to who Condition 3.2 applies who cancels a booking later than 7 working days after receiving these Conditions (including in either case Customers who do not turn up) shall be liable to pay the full parking fee agreed for the whole of the booked parking period (any abatement of the agreed parking fee will be at APH's sole discretion).

3.4 Cancellations shall be in writing by post (to the administration address) fax (0870 733 0787), or e-mail (see Condition 8.7) to APH.

3.5 For the purposes of this Condition 3 the booked parking period shall be deemed to commence at one minute past midnight on the first day of the parking period.

4. Parking

4.1 APH's liability is as bailee to take reasonable care of the Customer’s vehicle for the period commencing when the keys to the vehicle are delivered to APH (or, if later, the last time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or, if earlier, when the Customer retakes possession of the vehicle) ("the Parking Period"). At all other times when the vehicle is on APH's premises APH licences the Customer to bring and keep the vehicle on APH's premises and the vehicle shall be at the risk of the Customer.

4.2 THE CUSTOMERS SHALL INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE COMPANY PREMISES.

4.3 APH will accept liability in respect of any damage to the paintwork or bodywork of the Customer’s vehicle only when and to the extent that the same is proved to be caused by the negligence, wilful act or default or breach of statutory duty of APH its servants or agents or the dishonesty of its servants or agents. Save that the Customer shall not be required to prove liability of APH for such damage where the Customer has requested a Vehicle Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report.

4.4 APH shall at the request of the Customer and upon payment of a fee of £5.00 undertake a joint visual inspection of the Customer’s vehicle and record any damage to the paintwork and/or bodywork prior to parking of the Customers vehicle ("Vehicle Inspection Report").

4.5 During the Parking Period APH shall keep the vehicle at it’s premises at one of its authorised secure parking sites. The Customer authorises APH to drive the vehicle between authorised secure parking sites.

4.6.1 Any Customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.

4.6.2 APH require not less than 2 hours notice to make a vehicle available for collection prior to the day of expiry of the agreed parking period. APH can accept no liability for any delay in making a Customer’s vehicle available prior to expiry of the agreed parking period.

4.7 Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee.

4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving APH's premises and entering onto the public highway.

4.9 A Customer must produce the receipt provided by APH when reclaiming the vehicle. In the event that a receipt is lost APH shall be entitled to require proof of the Customers identity.

4.10 APH shall not be obliged to release the vehicle to a third party without the written authority of the Customer.

5. Customer’s Liability

5.1.1 The Customer shall be liable for and indemnify APH in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on APH's premises or in anyway arising from a breach of the warranty in paragraph 5.1.2 below.

5.1.2 The Customer warrants to APH that at the commencement of the Parking Period, the Customer’s vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.

6. Transport to and from Airport

6.1 Transport between APH's premises and the airport on APH's vehicles is (subject to these Conditions) included in the parking fee.

6.2 Transport between APH's premises and the airport leaves at regular intervals to coincide with flight arrivals and departure times. It is the Customer’s responsibility to arrive at APH's premises in good time (allowing for possible traffic congestion and other delays) to enable them to arrive at the airport by the airline’s recommended check in time.

6.3 APH can accept no liability for transport delays caused by traffic congestion, vehicle breakdown or other causes beyond APH's control.

6.4 Customers should not board a vehicle if they are unable to find a seat or if the maximum number of standing passengers (as displayed in the vehicle) have boarded.

6.5 Children under the age of 8 may only travel if seated.

6.6 No animal may be carried without the prior agreement of APH.

6.7 All travel luggage must be kept with the persons travelling or in the luggage storage areas on the vehicle and must not be placed in the aisles or standing areas.

6.8 The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or whose conduct or condition is in the opinion of the driver a danger or potential danger to the vehicle or it’s passengers may be removed from the vehicle or prevented from boarding on the driver’s authority.

6.9 The Customer will be responsible for any damage caused to the vehicle by the Customer or any person travelling with the Customer.

7. Exclusion of Liability

7.1 APH does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:

7.1.1 any personal property or loose items left within the vehicle whilst on APH's premises (whether or not during the Parking Period) or:

7.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on APH's premises or whilst travelling between APH's premises and the airport.

7.2 APH does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.

8. Complaints Procedure

8.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.

8.2 APH will acknowledge the Customer’s complaint in writing within 5 working days.

8.3 Subject to receiving the Customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection APH will deal promptly with the complaint.

8.4 A complaint will initially be dealt with by APH's Customer Services Department.

8.5 APH's Customer Services Officer (“CSO”) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.

8.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by APH prior to any repairs being carried out thereto.

8.7 Any communication in relation to the complaint can be made by e-mail with the Company’s Customer Services Officer at webhelp@aph.com by using the Customer Service number 0870 733 0779 or in writing addressed to the CSO at the administration address.

8.8 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored.

9. Miscellaneous

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

10. Jurisdiction

The Contract between APH and the Customer and any person travelling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales. Customer Service Number 0870 733 0779